Last updated: 1 June 2025
1. Introduction
LumaCasa Design Studio ("LumaCasa", "we", "us" or "our"), registered in Lagos, Nigeria, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website lumacasadesign.com or contact us in relation to our design services.
Please read this policy carefully. By using our website, you acknowledge that you have read and understood the practices described herein. If you do not agree, please discontinue use of our website.
2. Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily provide when you:
- Complete and submit the contact or enquiry form on our website
- Book a consultation or request a quote
- Send us an email or communicate with us by telephone
- Subscribe to our newsletter or updates
This information may include your full name, email address, telephone number, postal address, project details and budget information.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data including your IP address, browser type and version, pages visited, time and date of visit, and referring URL. This data is collected via cookies and similar technologies (see our Cookie Policy).
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide design consultations
- Process and manage project proposals and contracts
- Send you relevant communications about your project or our services
- Improve and maintain our website and services
- Comply with applicable legal obligations in Nigeria
- Prevent fraud and ensure the security of our operations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given explicit consent for us to contact you or process your data
- Contract: Where processing is necessary to perform a contract with you (e.g., to deliver design services)
- Legitimate Interests: Where we have a legitimate business interest, such as improving our services, provided this does not override your rights
- Legal Obligation: Where we are required to process data to comply with Nigerian law
5. Data Sharing and Disclosure
LumaCasa does not sell, rent or trade your personal information to third parties. We may share your data with:
- Service providers: Trusted third parties who help us operate our business (e.g., website hosting, email platforms), bound by confidentiality agreements
- Professional advisors: Lawyers and accountants where necessary
- Regulatory authorities: Where required by Nigerian law or a court order
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For active project clients, we retain records for a minimum of 7 years after project completion in accordance with Nigerian tax and contractual obligations. Enquiry data from non-clients is typically retained for 12 months.
7. Your Rights
Under applicable Nigerian data protection law (NDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention obligations)
- Object to certain types of processing
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at supp@lumacasadesign.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:
- Email: supp@lumacasadesign.com
- Phone: +234 703 456 7890
- Address: 14A Bourdillon Road, Ikoyi, Lagos State, Nigeria
This Privacy Policy was last reviewed and updated on 1 June 2025.